Claim Management Services (CMS) provides claims and incident management services to a wide variety of organizations, including local authorities, transport operators, insurance companies and commercial businesses.
Outsourcing claims and incident management is a trend happening in organisations around the world, as businesses understand the value in partnering with a specialist provider with the resources, expertise and technology to improve service levels and efficiency.
Our objectives are to enhance our clients' business operations by providing a professional and independent incident and claim management service.
Our service is tailored to meet the individually agreed requirements of each of our clients. Our procedures, service standards and authority levels are documented for each client and our performance is constantly monitored against these.
Our unique third party administrative services are achieved by either:
Whilst services include the traditional insurance claims, they can also include the administration of incident reporting involving the management of third parties, client personnel and third party providers such as loss adjusters.
Our core services include:
Technology plays an important part and CMS have developed a robust IT platform to handle the volume and complexity of incidents and claims which occur.
Information captured by us is fed back to clients using customised reporting, enabling tracking of incidents, claims and costs in a timely and accurate manner.
But more importantly, we employ specialists in claims management, believing that people are the key to fast and efficient service - always with a personal touch.
And we work with a select range of providers where expertise is needed in areas such as resolution, mediation, investigation and litigation.
So, if you are looking for efficiency gains, cost savings and improved service delivery, come and talk to us at CMS.
Contact us for further information.
Outsourcing claims and incident management is a trend happening in organisations around the world, as businesses understand the value in partnering with a specialist provider with the resources, expertise and technology to improve service levels and efficiency.
Our objectives are to enhance our clients' business operations by providing a professional and independent incident and claim management service.
Our service is tailored to meet the individually agreed requirements of each of our clients. Our procedures, service standards and authority levels are documented for each client and our performance is constantly monitored against these.
Our unique third party administrative services are achieved by either:
- supplying the expertise missing within client organisations, or
- providing the ability to outsource "task based" activities from clients to allow them to focus on their business.
Whilst services include the traditional insurance claims, they can also include the administration of incident reporting involving the management of third parties, client personnel and third party providers such as loss adjusters.
Our core services include:
- development and administration of incident reporting and management systems;
- handling incidents, accidents and claims for clients;
- proactive strategic management of liability incidents and claims;
- dealing with third parties, including recoveries;
- third party dispute management, including mediation;
- administration of insurance claims for insurance companies and self insured funds;
- strategic analysis of incidents and claims data;
- recovery of claim funds from offshore.
Technology plays an important part and CMS have developed a robust IT platform to handle the volume and complexity of incidents and claims which occur.
Information captured by us is fed back to clients using customised reporting, enabling tracking of incidents, claims and costs in a timely and accurate manner.
But more importantly, we employ specialists in claims management, believing that people are the key to fast and efficient service - always with a personal touch.
And we work with a select range of providers where expertise is needed in areas such as resolution, mediation, investigation and litigation.
So, if you are looking for efficiency gains, cost savings and improved service delivery, come and talk to us at CMS.
Contact us for further information.