Our Mission, Strategy & Values

Mission

Client First Independent Results Based
We act in our clients’ best interests and bring the best of JLT to all of our clients. We advise our clients without influence or bias and value innovation and creativity. We expect to be judged and rewarded based on our performance

Strategy

The five elements of our strategy balance the interests of our clients, our employees, our trading partners and our shareholders.

Focusing and growing in specialist areas Building our international reach and relevance Improving our efficiency and effectiveness Providing a distinctive working environment Operating collaboratively as One JLT
Focussing and growing in specialist areas within our existing operations where we can offer distinctive products, services and independent choice. Building our international reach and relevance, especially in the world’s high growth economies, to better meet the needs of local and multinational clients and trading partners. Improving the way we work and serve clients through innovation and by investing in the efficiency of our people, systems and processes. Providing a distinctive, entrepreneurial and results-based work environment that attracts, develops and retains the best individuals. Operating collaboratively as One JLT to bring the best of JLT to our clients and trading partners anywhere in the world.

Values

Collaboration Agility Rigour
We recognise that our people drive our success. We think fast, move swiftly and act decisively. We work with integrity and discipline and stand up for what we believe in.
Our people work together as One JLT to share the knowledge, solve problems and deliver the best solutions for our clients. Our entrepreneurial drive gives us the freedom to take on new challenges, think creatively and capture opportunities that others cannot. Our work is thorough and our solutions robust because it really matters to us to do what is right – for our clients, our people, our trading partners and our investors.